DriverApp
Frequently Asked Questions
What happens if there is SWD name is 'No SWD"?
It means there is no actual SWD associated with the job. However, to complete the ticket, once you finish your job, you have to press the ” Leave for SWD” button, and in the next screen, you will be able to end the job by clicking “End Job’
What is the upload button?
How does Geo Fence Work?
The system added a half-mile radius around the wells and SWDs. That means when you drive within that radius, based on your location, the device registers that you are at this well, and similarly, that you are at this SWD. The system will automatically log that
- You have arrived at the well
- You have left the well
- You left the SWD
Once you leaf the SWD, the system will also close the ticket.
What happens when I forget to press my shift end button?
Whenever you remember- probably at the beginning of the next shift, click “End Shift’
It will prompt you to show your shift hours. Edit the end shift time based on your memory. If you can’t recall when you left the yard, you can ask a dispatcher to help you. Based on your tablet location, s/he will be able to help you.
What is a field ticket?
A field ticket contains the data submitted by the driver from the field. A dispatcher reviews and approves the field ticket before transferring the information to the client.
You can view a field ticket Dispatch>App History> Serial number
How to add new equipment?
What time stamps does the app capture?
What devices are required to run the mobile app?
Currently, our app runs on Android tablets due to their competitive price point. However, based on the client’s request, we can add the software to the OIS environment.
What is the difference between Dispatch Board and Dispatch History?
At the Dispatch Board, you will see the open dispatches that are still being processed.
Note: the Human icon (Operator Called) indicates the dispatch is called by operators and still waiting to assign to a driver. The telephone icon (driver called) means the driver is already assigned to this ticket.
While in Dispatch History, you will see the completed dispatch data.
What is a final ticket?
The final ticket is what a dispatcher submits to the customer. Once the driver submits the field ticket, the dispatcher reviews the ticket, compares the system-generated hour log vs the driver’s hour input (if different), and in special circumstances, makes the necessary adjustment to the ticket before submitting it to the client.
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